LIT2T Leadership Guide

82 TO: TABLE OF CONTENTS Issue 0 1 2 3 Inventory No software or hardware inventory An inventory but it is not current A reasonably current inventory Use software to update inventory at regular intervals Staff Technical Knowledge No knowledge Some Knowledge – Shut down PC Can Print from PC Some Knowledge (adjust monitor settings/ minor software settings) Instructor technology expert on staff Maintenance/ Support No external support Reliable support person, takes a few days Reliable, local support person, same day. Service Records kept Immediate service contract. File server data recovery Trouble-shooting No trouble-shooting plans or skills A trouble-shooting guide for PCs/ Devices/ printers/ server available in computer lab Same as 1, but detailed records kept. These are analyzed at intervals Staff can resolve most issues through expertise/ experience Software Housekeeping No housekeeping system/ plan End of term files and directories cleaned up Uninstall software, defragment disks. And install patches and service packs Comprehensive plan for PC maintaining and server software Hardware Housekeeping No housekeeping system/ plan Ad hoc maintenance of PCs End of term PCs are examined and repaired/ upgraded Comprehensive plan for maintaining PCs Network Just runs by itself. Irregular external maintenance A staff member can mend most server issues A continuous professional monitors server Computer Training No induction plan All new instructors have a lab introduction session In addition to 1, all staff are given a computer lab manual In addition to 2, regular technology workshops General condition of Lab(s) No knowledge, no record keeping 4 of 10 PCs not useful learning 2 of 10 PCs not useful learning No more than 1 of 10 out of order Internet No Internet access Internet is slow and sometimes not available Internet is acceptable except when all PCs are in use Internet is acceptable at all times Security I Anti-virus software is out of date. No plans to upgrade. Anti-virus software is working but not licensed Legal anti-virus, antimalware, anti-adware and anti- spamming software The computer lab security is monitored by an umbrella organization such as a school board Security II Learners use personal disks or thumb drives on PCs. Learners can burn CDs on the PCs. Learners use personal disks or thumb drives on PCs. Learners can use CD only to play media but not to burn data. Learners use CD only to play media but not to burn data. Thumb/ disk drives disabled. No transfer of data is permitted from PC hard drive Offensive content We have no protection against offensive content Instructors do their best to block offensive content Instructors add offensive terms and web addresses to our browsers’ offensive list on a regular basis We use a proxy server to filter Internet content User Data Users are responsible for their own data Instructors back up learner data on separate media. (CDs/ server folders) At defined intervals, learner data is backed up and secured We have a policy for respecting and backing up user data throughout the school year ICT Survey No ICT survey Instructors comment ad hoc to coordinator Formal survey for instructors / learners Follow up to surveys addressed in writing in annual report